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Sidetrack Burnout: Hone Your Coaching and Mentoring Skills to Motivate Staff

May 17 @ 11:00 am - 12:00 pm

Sidetrack Burnout: Hone Your Coaching and Mentoring Skills to Motivate Staff

In this presentation, Award-Winning Leadership Communication Strategist and National Soft Skills Expert, Shakira M. Brown, will share skills and tactics for leaders at all levels to enhance their ability to recognize how and when to coach and/or mentor to facilitate growth and opportunity to improve overall retention and reduce burnout.


Learning Objectives:


1. Understand how coaching can be used to develop your team

2. Demonstrate the behaviors and practices of an effective coach/mentor

3. Identify ways to be more of service to employees by recognizing their challenges

4. Encourage healthy workplace routines to manage and mitigate the personal impact of burnout on service performance


Shakira M. Brown is Leadership Communication National Speaker and Soft Skills Maven with a focus on effective communication, leadership, innovation, public speaking, branding, and marketing addressing thousands of in-person and virtual audiences annually. Her company, SMB Strategic Media LLC, creates customized coaching and learning experiences for associations, national/international conference events and corporate workshops/retreats for a wide swath of industries. Shakira is also often tapped to speak at conferences for women in a myriad of industries. Shakira is also the lead marketing consultant for New Jersey Small Business Development Center at The College of New Jersey in Ewing. She has won over 13 industry awards in various disciplines for her work. Organizations that have partnered with Shakira have included Healthcare Information and Management Systems Society; Inc. (HIMSS); Federal Deposit Insurance Corporation (FDIC); Catersource/The Special Event Show; Healthcare Businesswomen’s Association; New York Society of Cosmetic Chemists; Texas Society of Association of Executives; Dallas-Fort Worth Association of Executives; Pennsylvania Conference for Women; America’s Small Business Development Centers (ASBDC); CyberRisk Alliance; International Institute of Municipal Clerks (IIMC); International Association of Exhibitions and Events (IAEE); Project Management Center for Excellence at the University of Maryland; Promotional Products Association International; and many more. Shakira is a member of the National Academy of Television Arts & Sciences (TV EMMYS), National Speakers Association, Meeting Professionals International and has been featured in American Express Open, Crain’s Chicago, The Membership Report, HealthCare IT News, Institutional Investor, Smart Money, Nonprofit Communications, Black Enterprise and others.


United States


Tiffany Thompson
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