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DTSTART;TZID=America/New_York:20260825T100000
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SUMMARY:Take Back Your Time: Practical Strategies for Entrepreneurs
DESCRIPTION:Entrepreneurs wear many hats\, and managing time effectively can make a big difference in how a business grows and operates. In this training\, participants will explore practical strategies to take back their time\, prioritize what matters most\, reduce overwhelm\, and use simple tools to stay organized\, focused\, and productive. The session is designed to help business owners work more intentionally and make better use of the time they have. \n\n \n 
URL:https://business.pa.gov/event/take-back-your-time-practical-strategies-for-entrepreneurs/
LOCATION:Erie\, PA\, Erie\, Pennsylvania\, 16501\, United States
CATEGORIES:Customer Relations
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ORGANIZER;CN="Gannon%20SBDC":MAILTO:gannonsbdc@gannon.edu
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DTSTART;TZID=America/New_York:20260730T100000
DTEND;TZID=America/New_York:20260730T110000
DTSTAMP:20260913T105232
CREATED:20260625T133131Z
LAST-MODIFIED:20260625T171655Z
UID:120961-1785405600-1785409200@business.pa.gov
SUMMARY:Customer Service That Builds Loyalty
DESCRIPTION:Customer Service That Builds Loyalty\n \nCommunication\, Problem Solving & Positive Customer Experiences\n \nStrong customer service can turn everyday interactions into lasting customer relationships. This practical training is designed to help customer-facing teams strengthen communication skills\, handle questions and concerns with confidence\, and create positive experiences that encourage repeat business. \n \nParticipants will explore the basics of professional customer interaction\, active listening\, problem solving\, and service consistency. The session will also focus on how small moments — from greeting a customer to resolving an issue — can shape trust\, loyalty\, and the overall reputation of a business. \n \nThis training is ideal for small business owners\, managers\, retail businesses\, front-line employees\, and new or growing teams that want to build a stronger customer service culture.
URL:https://business.pa.gov/event/customer-service-that-builds-loyalty/
LOCATION:Webinar\, United States
CATEGORIES:Customer Relations
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ORGANIZER;CN="Gannon%20SBDC":MAILTO:gannonsbdc@gannon.edu
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DTSTART;TZID=America/New_York:20260326T090000
DTEND;TZID=America/New_York:20260326T110000
DTSTAMP:20260913T105232
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LAST-MODIFIED:20260305T141013Z
UID:118849-1774515600-1774522800@business.pa.gov
SUMMARY:Cross-Cultural Excellence  in Hospitality and Tourism
DESCRIPTION:This event is designed for hospitality professionals working with international guests\, global partners\, and multicultural teams. Our guest speaker is Terri Morrison\, the author of Kiss\, Bow\, or Shake Hands: The Bestselling Guide to Doing Business in Over 60 Countries\, a resource used by executives\, and entrepreneurs around the world.  \nParticipants will learn about: \n \n \nNegotiation and decision-making across cultures\n \nBusiness etiquette and communication in global hospitality and tourism\n \nCustoms\, protocol\, and social norms that shape guest experiences and trust.
URL:https://business.pa.gov/event/cross-cultural-excellence-in-hospitality-and-tourism/
LOCATION:Ben Franklin Tech Ventures Room 4430\, 116 Research Dr\, Bethlehem\, PA\, 18015\, United States
CATEGORIES:Customer Relations
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ORGANIZER;CN="Andrea%20Hampton":MAILTO:avh318@lehigh.edu
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