Customer Service That Builds Loyalty
WebinarCustomer Service That Builds LoyaltyCommunication, Problem Solving & Positive Customer ExperiencesStrong customer service can turn everyday interactions into lasting customer relationships. This practical training is designed to help customer-facing teams strengthen communication skills, handle questions and concerns with confidence, and create positive experiences that encourage repeat business.Participants will explore the basics of professional customer interaction, […]
Improving Your Sales by Better Managing Your Data (in-person and live-stream)
WebinarThis is an in-person and live-stream workshop.If you’re a startup or small business owner, being able to effectively grow your sales and customers are essential to your success. But how can you be confident that you're using the best sales strategy for your specific business? For example, which email campaigns should you use to return the […]
First Step: Business Essentials (Peters Township)
WebinarThis is an in-person workshop!Are you considering starting a business but do not know where to start? Are you wondering which business structure is right for your business?Taking the initial step can be scary, but the Duquesne SBDC will help you create a strong business plan so you know the exact steps needed to create […]
Session One – Build Your Capability Statement to Open Doors – In person
The Manufacturing Association of Central PA 3405 Board Road, Suite 100, York, PAJoin us as we discuss and dispel the myths of capability statements; review the components of what should be included in the document; and examine a sample document to see what works and what doesn't. Instructions: Session One – Build Your Capability Statement to Open Doors will be held in person at the The Manufacturing […]
Session One – Build Your Capability Statement to Open Doors – Webinar
WebinarJoin us as we discuss and dispel the myths of capability statements; review the components of what should be included in the document; and examine a sample document to see what works and what doesn't. Instructions: Session One – Build Your Capability Statement to Open Doors will be held in person at the The Manufacturing […]
